I would hope that at this point, I don’t need to tell you how rude and entitled customers can often be when they aren’t getting their way.
But while it’s pretty obvious that rarely care how their behavior affects other people, one thing they often fail to realize is how difficult they’re making their own experiences as well.
Because even if the staff they’re berating don’t have the power to eject them from the premises, they’re obviously not going to go above and beyond to help them solve their problems as they otherwise might have.
And nothing seems to encapsulate that reality more than one story of a seriously bizarre customer demand.
Back when the person we’re about to hear from worked at a small, independent hotel, they mentioned that it used to be a Days Inn five years prior.
And as they explained in a Reddit post , this detail would soon become important because unlike the Days Inn, this hotel didn’t take third party reservations.
So if customers wanted to book a room, they had to contact the hotel directly.
That presented a problem when one woman came in and wordlessly plopped down a sheet of paper. This page bore a reservation for a fourth floor room at the Days Inn that apparently cost a tenth of the price of the hotel’s actual bookings.
So when she came back to the desk after grabbing her luggage, the employee told her that they’re fully booked and don’t take reservations from other sources.
And when the woman said she paid good money for a reservation, they replied, “Ma’am, I believe you, unfortunately you are not in our system because we don’t take third party reservations. They sold it to you fraudulently.”
And when she didn’t accept that answer, the worker further informed her that the hotel is not only not a Days Inn anymore, but only has three floors.
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Strangely, she didn’t accept this answer either and insisted that she had stayed there on that very floor during the previous year.
No matter how much the worker tried to explain what had happened, the woman only demanded that they take her to her room.
In the employee’s words, “I don’t respond, just stare at her with a blank face until she slaps the desk and screams ‘Now!’ again.”
Normally, the worker would have tried to help her get a room at a different hotel and submitted documentation to try and get a refund from whoever made her reservation.
But since she kept screaming at them, they instead decided to give her exactly what she wanted.
By that, they meant that they grabbed their big key ring, helped the woman with her massive load of luggage, and headed up the stairs.
And after they clearly showed her where the third floor was, they opened up the unlit maintenance stairway and led the woman up to the roof.
Once they got there, the worker said, “And here is the fourth floor, I hope it is as nice as the last time you stayed here.”
And the woman must have been pretty embarrassed by her mistake because that employee never saw her again and she wasn’t up there when they went to lock the door to the roof.
For the sake of her ego, it’s a good thing that staircase had a door that led directly outside.
h/t: Reddit | bearjcc
