It can be really tough to work with customer service. You never know how people will react and when they are about to storm at your face because their day is going wrong. This is a common struggle among public workers, such as baristas.
This OP on Reddit has shared their hilarious way to get customers to tone down their tempers whenever they are hostile to the employees. She starts the post by saying that she is a high schooler working at a local shop, along with a classmate, who works as the manager, and a college student.
She said that it is very common for them to be poorly treated by customers who are having a rough day until they decided to prank them after a man got angry at her because his coffee wasn’t as hot as he wanted, even though it came right from the machine.
The OP described that her manager, James, and she started to act in front of the man. James told her she was fired, and she began to beg for her job, telling him how much her family needed the money.
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The man reacted by calming down and saying that it wasn’t a big deal and that she shouldn’t be fired. Still, James replied that they take customer service in the shop very seriously and that it was unacceptable.
Of course, it was completely fake, and they have done it a couple of times again, and it always results in the same: some apology from the hostile customer.
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Though the OP and her coworkers think this is an excellent method of showing people the consequences of their actions and how they can affect another person’s life because of their behaviors, her friends at school think it is mean.
Yet, people in the comments praised their idea and stated that this is the only way to make customers act appropriately, as employees aren’t responsible for the bad things in their lives. Users who had had similar jobs also shared their methods of letting people know when they are being rude.
Everyone agreed that sometimes it is necessary to give them a taste of their own medicine and that their act is not malicious. However, some wondered how the customers reacted when they came back and saw them again, while others were worried about bad reviews.
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