If you're in a creative field or have a job that requires a lot of customer service, you're likely well-acquainted with the kind of situations that exemplify the old truism, "You can't please everybody."
And while it can be good for the people we can't please to have their own public ways of airing their grievances, it's often a headache for business owners as these folks can carry a negative influence over how people perceive that business.
And as we've seen in some examples where customers and owners go head-to-head, it's not as if the customers leaving angry reviews are always accurate or sensible about how they describe their experiences.
You can often tell whether this is true from the kind of responses they get from the owners. As we're about to see, it's easier to tell ones who clearly get angry and resort to ad hominem attacks with every piece of criticism apart from ones who genuinely came to set the record straight.