Dressmaker’s Dilemma: Refund Denied for a Worn Dress

Meet a talented 19-year-old college student who has a knack for sewing custom dresses for events like proms, dances, and parties. She runs her business primarily on Instagram, offering affordable prices compared to the market. But what happens when a customer tries to return a dress after already wearing it to an event? ✨

Sewing Prodigy’s Side Hustle

Affordable Fashion on Instagram

The Return Policy Explained

Preventing Dress Fraud

A Dress Return Request

Event Cancelled, Return Initiated ⛔

Caught Red-Handed on Instagram

Customer’s Furious Response

The Real Reason for Refunds ‍♀️

Worn Dress, No Refund

Reselling Dilemma

Policy Followed, But… ‍♀️

To Refund or Not to Refund?

Our dressmaker is in a bind after a customer tries to return a dress that she already wore to an event. While the customer technically followed the return policy, the dressmaker feels that refunding her would be unfair. After all, she can’t resell a worn dress, and refunds are usually for cancelled events or unsatisfactory dresses. What do you think? Should the dressmaker stick to her policy, or is she right to deny the refund?

NTA dressmaker advised to remove returns policy and stand firm.

NTA caught a lying customer trying to defraud them for refund

NTA suggests updating return policy to prevent worn dress returns

Sassy response to denied refund suggestion gets agreement

Worn dress = used goods. NTA for seeking refund.

Prevent refunds for worn clothes with obnoxious tags. (NTA!)

Bespoke dress refund denied, commenters debate return policies

Customer tries to return worn dress, commenters support store’s decision.

Customer found loophole in returns policy, give refund and update policy. NTA

Experienced commenter advises on handling a scammer customer

Don’t let entitled customers take advantage of your business

Helpful advice on handling a refund dispute with evidence needed

NTA. Refund for a worn dress is unjustified. Similar experiences shared

NTA suggests stopping return policy, YTA replies confirm abuse.

Generous return policy causing trouble. NTA for denying refund

Custom dress return policy: NTA for denying refund for worn dress

Refund denied for worn dress, but was she lying?

Customer exploits lenient return policy, but is technically not wrong. NTA.

Legal advice recommends refund to avoid possible litigation. Invest in hygiene stickers.

Sewing expert advises no return policy for custom orders. NTA.

No refunds for worn dresses. She took advantage of you

Update policy wording to ‘unworn’ items and learn consumer law

Customer lied about dress event, refund policy needs updating

Customer lies about event for return, dressmaker not at fault

Make sales final to avoid dishonest customers

Customer tries to loophole return policy, but dressmaker may be wrong.

Proving a point with receipts

NTA dressmaker refuses returns, sparks debate on business practices

Advice for small business owners on setting return policies

Seamstress gives helpful advice on policies and pricing

Is the dress refund policy clear? Let’s gather information

Clear return policy needed to prevent worn item returns. NTA

Return policy loophole leads to ESH situation. Refund and revise.

Calling the client a scammer? Bold move, but justified

Small business owner shares frustration with entitled customers

Clear return policy needed. NTA for wanting a refund.

Policy built on good faith, customer not acting in good faith

Ingenious solution for dress refunds

NTA suggests amending returns policy to reduce time limit ⏰

Business policies vs customer satisfaction. YTA or NAH?

ESH for following policy but swindling is not okay

Fair judgement, but update policy for clarity

Straightforward solution to dress refund dilemma

Seller receives NTA comment advising to change refund policy

Expert dressmaker defends no return policy for custom-made dresses

Fair policy but bad customer experience. Consider updating policy.

Customer wears dress, can’t return it. Dressmaker updates policy ✅

Lesson learned: Update return policy to disallow wearing before return

Last Updated on June 9, 2023 by Diply Social Team