Meet our young heroine, a 19-year-old college student with a knack for sewing. She’s turned her passion into a side hustle, crafting custom dresses for events like proms, dances, and parties. With a heart as big as her talent, she’s even got a return policy in place for those unexpected cancellations or last-minute change of hearts. But what happens when one customer tries to bend the rules? Let’s dive into the fabric of this tale.
The Seamstress and Her Side Hustle

The Return Policy: A Stitch in Time ⏰

The Dress Order: A Fashionable Request

The Unexpected Twist: A Cancellation and a Return

The Plot Thickens: A Dress Worn Before Return

The Conflict: A Dispute Over the Return Policy

The Dilemma: A Matter of Principle and Profit

The Moral Quandary: A Question of Right and Wrong

A Tale of Trust, Treachery, and Taffeta: Who’s in the Wrong?
Our young seamstress finds herself in a moral muddle. She’s caught between her generous return policy and a customer who seems to have worn the dress before attempting to return it. While she aims to be flexible for those unexpected life events, she’s also wary of being taken advantage of. The question now is – should she stick to the letter of her policy or the spirit of it? And who’s really in the wrong here? Let’s see what the world wide web has to say about this fashion fiasco…
NTA: Stand your ground and don’t offer returns on custom pieces.

“NTA. She tried to defraud you by lying about the event.”

“NTA I’m sorry but that is just a lousy thing for a person to do. Obviously she LIKES the dress since she WORE IT. Update your return policy to note that if people wear the dress you make, they can’t be jerks and try to return it. Because apparently people have no shame.” ♀️

Savage clapback shuts down entitled customer.

“NTA. The dress is used goods, wording should be clearer.”

Genius tip to prevent dress returns and protect retailers’ profits!
![Image credit: [deleted] | [deleted]](https://static.diply.com/33d083e8-8b9c-49bd-aee8-4aeb2102aede.png)
Generous return policy for bespoke garments surprises and divides opinions

NTA. Suspicious behavior and dishonesty warrant a denied refund.

Fair returns policy loophole sparks debate: refund or blacklist?

Experienced seller advises on handling return scam, good luck hustling!

Small business owner defends return policy against entitled customer

NTA: College student challenges refund policy, potential legal battle ⚖️

“NTA. Reminds me of when I worked at McDonald’s “

NTA: No more returns, it’ll only screw you over

Generous return policy sparks debate: NTA or ESH?

NTA: Generous return policy, salty customer caught. Cover your a**!

NTA: No refund for dress lie ♀️

Commenter torn between NTA and ESH, acknowledges student’s rule-following but calls her an AH.
![Image credit: [deleted] | [deleted]](https://static.diply.com/6aabddd1-fc71-49d4-92e7-03069bd3b53b.png)
NTA, but consider updating refund policy to avoid potential litigation

NTA: No refunds for completed dress, she took advantage ♀️

NTA. Customer lied about event, causing refund controversy.

NTA. She may have skirted the return policy, but…

NTA. Expose her and ban her from your business

Questioning the student’s integrity and return policy on custom made items.

NTA but update policy wording and know your legal obligations

NTA: Refusing refund, but be careful of legal implications.

NTA: Unmasking a scammer
![Image credit: [deleted] | [deleted]](https://static.diply.com/f12f259e-c73b-4496-b6dd-f1bb641f857a.png)
NTA. Send her a screenshot of her IG in your next reply.

NTA: Keep the money! No returns. You put in the effort

NTA: Valuing yourself and setting sustainable pricing. Learn from mistakes.
![Image credit: [deleted] | [deleted]](https://static.diply.com/7dd21878-e489-42a2-9eba-355867118ca2.png)
NTA, but adding ‘unworn’ to policy helps; don’t undercharge!

Return policy question sparks interest in dress controversy

Clear return policy prevents controversy and refunds for used items. NTA
![Image credit: [deleted] | [deleted]](https://static.diply.com/2d063a85-3e3f-4730-8b36-589bd62170d5.png)
ESH: Loophole exploited, refund her and update return policy
![Image credit: [deleted] | [deleted]](https://static.diply.com/040eb4a0-9ff4-4921-96c1-3ed1839979a0.png)
NTA! People always try to get free stuff, it’s frustrating

NTA – Clear return policy needed to avoid dodging payment ♀️

NTA – Stand your ground and change your policy for future customers

NTA, add stitched-in tags for easy removal and returns!
![Image credit: [deleted] | [deleted]](https://static.diply.com/0571facc-5060-4104-b60f-b6849fb9b495.png)
NTA – Amend returns policy to be unworn and time-limited ⌛

YTA, update your policy or honor the return.

ESH: Policy followed, but swindling makes for a messy situation ♂️

NTA, update policy to offer returns/refunds only on unworn items

Shutting down the drama with a sassy screenshot and message!

Engaging response to NTA comment about selling worn clothing.

Dressmaker defends no return policy, sparks controversy

NAH, customer wants return, but policy change may be better

NTA: Dress drama sparks controversy. Return policy may need adjustment.

NTA. Lesson learned: Update return policy to prevent wear and tear!
