A dog groomer faced a dilemma when a client repeatedly showed up late to pick up their pets. After giving ample warnings, the client was a no-show and the groomer took drastic action. The aftermath was not pretty. Find out what happened and decide for yourself if the groomer was in the wrong.
Frustrated dog groomer takes drastic action for late pick-ups
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Groomer takes drastic action after owner repeatedly no-shows appointments
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Groomer takes extreme measures after owner abandons dogs at shop.
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Dog groomer sends dogs to shelter after neglectful owner’s behaviour
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Groomer faces backlash after taking action against neglectful client.
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Shelter clarification sparks debate on dog grooming responsibility
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Dog groomer takes drastic action after client repeatedly fails to pick up pets
A dog groomer has taken to social media to share a story about a difficult client who repeatedly failed to pick up their pets on time. Despite being understanding of the client’s reasons for lateness on previous occasions, the groomer was forced to take action after the client left their dogs at the shop after closing time. After giving the client 15 minutes to respond to messages, the groomer took the dogs to a local shelter, where they were later picked up by the client. However, the client then proceeded to slander the groomer online and leave negative reviews. The groomer has since clarified that the shelter was not over-crowded and offered boarding services, and that the dogs were not mistreated in any way. The incident has sparked debate online, with some supporting the groomer’s actions and others defending the client. Read on for reactions and comments from social media users.
Firing a difficult customer is standard practice.

Groomers can’t house abandoned pets, finding foster homes is best option

Dog groomer not at fault for enforcing policy. NTA

Dog groomer frustrated with client’s lack of responsibility receives support.

Setting boundaries as a groomer.

Charge a pet-sitting fee of $50 for every 15 minutes owners are late in picking up their pets

Don’t let clients take advantage of you ♀️

Stand up for your business! Take legal action against slander.

Setting boundaries with pet owners

Dog groomer not responsible for pet sitting, defends against false accusations.

Dog groomer warns pet owner of consequences for no-shows

Don’t let clients take advantage of your services

Suggesting a late pickup fee- $10 for every 15min

When your clients won’t pick up their pets ♂️

Dog groomer faces criticism for extreme measures on late customer

Responsible dog owner reminds us of our duty towards pets

Ex-vet tech shares frustration with irresponsible pet owners

Customer’s consistent absence prompts NTA’s shop ban

Dog owner’s lack of punctuality causes chaos for groomer ⏰

Dog groomer stands up to irresponsible client

Clear policies and agreements can prevent future conflicts

Dog owner neglects pet, groomer takes drastic action ♀️

Praise for not tolerating irresponsible pet owners

Former groomer shares experience dealing with negligent clients
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Dog groomer not responsible for owner’s forgetfulness. Taking dogs to the shelter was the safest option.

Neglectful pet owner causes trouble for groomer. Possible lawsuit?

Taking a stand against bad clients

NTA for enforcing rules, but could have handled better

Frustrated groomer receives backlash for continuing service despite issues.

Dog groomer takes drastic step to teach client responsibility

Setting boundaries is important for both parties in pet care

Dog groomer takes extreme measure after client doesn’t pick up pets

Groomer’s strict policy for late pick-ups with overnight fees

Dog groomer clarifies ownership responsibility and animal welfare.

Dog groomer takes drastic action to deal with irresponsible owner

Charge a fee for late pickups to avoid shelter risk
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Dog groomer faces criticism for not cutting ties with irresponsible owner

Fire the client! Other regulars will support you ❤️

Blacklisting an absent-minded client: NTA or ESH?

Dog groomer charges no-show client for boarding. Savage, but fair.

Missed opportunities and a trip to the shelter

Responsible pet owners vs. neglectful ones

When it comes to pet pick-up, rules are rules

Dog groomer’s extreme measure sparks YTA debate

Setting boundaries earlier could’ve saved extreme measure

NTA for threatening to send dogs to shelter, explain process in paperwork

Take action! Get a lawyer and change policies. #NTA

Setting boundaries with clients – NTA

Choosing punctuality over loyalty in pet grooming business.

When the client won’t pick up their pets

Balancing empathy and boundaries in the dog grooming business

Setting policies can help avoid problematic customers

Dog groomer faces criticism for extreme measure but ultimately deemed NTA.

Commenter criticizes extreme response by dog groomer to negligent client.

OP and the dog owner both have room for improvement

Suggests alternative solutions to deal with late pick-ups.

Groomer faces backlash for taking extreme measures on difficult customer
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Dog groomer faces backlash for leaving pets at shelter. ESH.

Establish clear company policy on late pickups and charging fees
