Perhaps one of the most relatable lines from the indie classic Clerks is, "This job would be great if it wasn't for the customers."
And while some out there in the workforce might argue that their jobs have more problems than that, you're not likely to find a more widely understood sentiment in the retail and food service industries.
Yet while it's certainly true that customers have been screaming in employees' faces for decades, the modern service experience presents so many more opportunities for them to be annoying. After all, the same customers that behave this way are also able to leave negative reviews on websites like Yelp and TripAdvisor and act like their bad experience was entirely the fault of the staff.
But based on the details one restaurant owner shared in his response to such a review, this strategy can backfire if the customer tries to pull out a tired old trick in their complaint.