Instacart Driver Explains Why She Wants People On Military Bases To Stop Ordering

May 13, 2022, 7:35 PM

woman with nose ring looking unamused in car

TikTok | @mermaidashlynn6

The more that a convenient service gets ingrained in our daily lives, the easier it is to take it for granted.

That certainly seems to be the case for delivery apps since it seemed to take years before we really got a sense of what the drivers working for those services go through every day. Since they often get low base pay rates, customers who don't tip will end up waiting longer for a driver who considers their order worth it.

And from corporate responses to this that satisfy nobody to the strange phenomenon of TikTok users trying to make content out of people doing their jobs, a lot of the issues delivery drivers deal with nowadays are things most of us wouldn't have predicted even five years ago.

But it seems that all along, there was one problem they've often had with delivering to military bases that are easy to forget when that's not a life you're used to.

On May 11, an Instacart driver named Ashlynn uploaded a video that shared her frustrations when delivering to military bases.

woman with nose ring smiling wide and pointing in car

TikTok | @mermaidashlynn6

Apparently, it's gotten to the point where she's advising potential customers living there not to order from the company at all.

As she put it, "Because how do you expect me to deliver it to you?"

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By that, she means that she can't access the base except in the guest parking area.

TikTok | @mermaidashlynn6

And unfortunately, the entrance to that lot is where she's found that customers are the least likely to wait for her.

In her words, "How do you think I'm allowed on base? I'm not, you're wasting both of our times."

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But while her video ended there, the discussion carried on in her comment section as other drivers who have also delivered to bases weighed in.

TikTok | @mermaidashlynn6

Some were perplexed and said that they've been able to get temporary passes that make on-base deliveries possible, but Ashlynn replied that this has only been true for her some of the time.

The time that she recorded this video marked one of the instances that she was not allowed on base no matter what options she tried to explore.

Others also noted that delivery apps are supposed to restrict on-base orders to drivers who explicitly have base access passes in their profiles.

But not only has Ashlynn found that this is not the case in her experiences with Instacart, but they don't give her any indication that that's where her order will end up when she accepts them. Otherwise, she said, she could avoid the issue entirely.

Another user shared a similar experience that demonstrated these frustrations aren't just limited to military bases.

As this person said, "The amount of orders my sister and I got from doing Instacart separately because people in fancy gated communities wouldn’t answer security’s phone."

It's like trying to get a pizza at the Tower of London.