When a company commits what should be a fairly obvious PR disaster, our response is almost always the same.
Since each decision a big multinational corporation makes presumably goes through multiple pairs of eyes, we always wonder how none of them realized what a bad idea they had on their hands.
And unfortunately, it's surprisingly rare that we ever get an actual answer when we ask how the blunder happened.
While the obligatory apology and proposed action taken may show the company is taking the matter seriously, it also tends to leave a lot of questions unanswered.
Unfortunately, it seems that the case we'll be discussing today is no exception. However, it also invites a lot of educated guesses.