Amazon Driver Steals Puppy, Owner Emails Jeff Bezos To Get It Back

Diply 8 May 2018

Anyone who's ever lost a pet knows what a heartbreaking experience it can be. Compound that by having someone actually steal your pet, and it's tough to put into words.

This is the predicament one man in the United Kingdom had recently. Fortunately, because he had a good lead in the case, this story has a happy ending.

Richard Guttfield of Marsworth, Buckinghamshire lost his puppy.

American Kennel Club | American Kennel Club

The puppy, Wilma, is a black miniature schnauzer, like the one seen here. Guttfield couldn't help but notice that Wilma's disappearance coincided with an Amazon delivery of dog food to his house.

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It's tough to know how to react in this situation.

Wikimedia Commons | Henryk Borawski

It's worth noting that Amazon deliveries aren't handled by Amazon directly. The job is outsourced to a wide variety of independent contractors who take on the job of delivering packages to houses.

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Guttfield's only option was to contact Amazon.

Wikimedia Commons | Navy Petty Officer 1st Class Tim D. Godbee

Even though the drivers don't work for Amazon, it was his only possible lead in the case. And he didn't bother going through the low-level channels. Wanting his puppy back ASAP, he decided to go right to the top.

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Guttfield contacted Amazon boss Jeff Bezos directly.

Wikimedia Commons | JD Lasica

Bezos is worth $130 billion and owns both Amazon and the Washington Post. But he showed that he doesn't consider himself to be above his customers' concerns and immediately sprang into action to help find Wilma.

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With Bezos' help, Guttfield was able to track down Wilma.

Pets 4 Homes | Pets 4 Homes

"After an email to Jeff … we had someone who was amazing who tracked the driver and found our dog and brought her home,” he told CNBC.

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Amazon came down hard on the driver.

Wikimedia Commons | Thomas Photography

In addition to ensuring he won't deliver Amazon packages ever again, Amazon called his actions "inexcusable" in an email statement sent to CNBC. Hopefully they sent some gift cards Guttfield's way, too.

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It's always good to see a happy ending.

Wikimedia Commons | MobiusDaXter

But the incident also shines a light on the ways that unscrupulous delivery drivers can exploit a society that orders so many of its goods online.

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Guttfield says he just wants people to be aware.

Wikimedia Commons | Hoary

He said, “Our homes are all exposed to these drivers and the vast majority of them are great. But low lives will take advantage.”

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