One Passenger's Uber Story Is Proving Why Background Checks Are So Important

Diply 24 Jan 2018

Uber has revolutionized taxi services around the world by making them more convenient than ever. But they've done so by bucking systems that were put in place for a reason, even if those systems were out of date or inefficient.

But one woman's story is proving why thorough background checks aren't something that should be skipped when hiring drivers.

Erin Paik was enjoying a night out in Vegas with two of her girlfriends when they decided to find some dinner.

Facebook | Erin Paik

They hailed an Uber, which picked them up along the Las Vegas Strip.

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Almost immediately, the car was pulled over.

Imgur | uberneedstobackgroundcheck

Erin and her friends didn't know it was illegal for taxis to stop along the Strip, which is something the driver should have known.

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The officer made the usual request for license and registration, and that's when things got weird.

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It turned out that not only did the driver not have valid insurance, but his license plates had been suspended.

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While the first officer spoke to the driver, two more began to physically remove the plates from the car.

Imgflip | Imgflip

But it was the fourth cop that arrived and revealed the craziest part.

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The driver had two warrants out for his arrest!

Imgur | uberneedstobackgroundcheck

Clearly he's not very bright, since simply not picking up a customer on the Vegas Strip would have prevented the whole thing.

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Meanwhile, Erin and her friends had spent 20 minutes in the back for what was originally estimated as a 12 minute ride. 

Imgur | uberneedstobackgroundcheck

Then the driver decided to ask if it was okay to finish taking the women to their destination.

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And how did the four cops respond to the driver without insurance, plates, and who has warrants for arrest on file?

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They let him drive away with his passengers. Yeah...

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That seems like the wrong move, officers. 

Quickmeme | Quickmeme

Like, why not just let the passengers out once the issue was discovered so that they could find another ride? It would have taken two seconds!

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The final time for their ride was 37 minutes, which already sucked.

Facebook | Erin Paik

But then they discovered they were actually charged for that extra time! They disputed it, and Uber thankfully agreed.

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But it still wasn't over!

Imgur | uberneedstobackgroundcheck

Two days later, Erin discovered that she was being charged a $150 "cleaning fee" for the driver's vehicle. It was nicely "discounted," saving her a whole $1.62.

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The reason given for the car being cleaned: "urinating."

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Yes, apparently the three sober women who found themselves riding in an unlicensed, uninsured vehicle were now being accused of peeing on the seats.

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Of course, she messaged Uber right away to say that there had been no damage done to the vehicle during the ride.

Imgur | uberneedstobackgroundcheck

She also included a brief summary of the events of that ride.

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Did Uber make any indication that they even read her complaint thoroughly?

Imgur | uberneedstobackgroundcheck

Nope. They just provided a copy of the pic, which shows wet upholstery, as proof enough to charge her the fee.

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I don't know, but I feel like more research should have gone into the complaint.

Imgur | uberneedstobackgroundcheck

Random photo of a damp seat vs. account of police stop revealing no insurance, suspended license plates, and two arrest warrants seems to merit it.

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Or, you know, maybe do a freaking background check!

Imgur | uberneedstobackgroundcheck

It was only after the third time Erin disputed the charge and explained the situation again that Uber finally reversed the cleaning fee.

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But as far as Erin knows, that driver is still out there, so she decided to share the whole thing on social media.

Facebook | Erin Paik

It's just another example in a long list of reasons why Uber can be the worst.

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