Customer rolls up and asks for an oil change. She drives her van in, hops out, and walks around the side of the building.
Once we finished the service she walks back around and gets in the van. She starts to pull the van out and starts yelling about her window, saying we broke it and that it wouldn't roll up now.
I immediately pulled up the camera footage clearly showing the window was down when she pulled in, and she didn't want to hear it. She promptly asked for the manager. I explained that I was the manager. She demanded to speak to my "regional manager". I explained that I was the only person she'd speak to, as the owner is fairly absent and doesn't handle petty store level complaints.
She called the corporate 1-800 number on the back of our invoices. Because we're a franchise, that complaint gets typed out and sent right back to my email inbox with a phone number to contact the customer.
She wasn't pleased to hear my voice calling her to shut her down again.