In recent years, ride-sharing services like Uber have been the subject of widespread public concerns that they could monopolize transportation markets and the individual companies behind these services have also taken heat for their labor practices.
But while these controversies are widely known, it's perhaps not such common knowledge that — according to the BBC — Uber in particular was once the subject of a lawsuit by the National Federation of the Blind due to its policies regarding guide dogs.
But while the company agreed to ensure that drivers knew they were legally obligated to serve people with guide dogs when the lawsuit was settled in 2017, one more recent case shows they haven't been as successful in doing this as it may have seemed.